To process a return, you have 14 days after receipt of your order for any purchase that complies with our returns policy, by requesting a collection through this link, or at our shop at Paseo de Gracia 93, in Barcelona.
Returns
| Destination | Box 1 Dimensions | Box 2 Dimensions |
|---|---|---|
| EU European | Free | Free |
| Rest of the world | 27x27x12 cm - €50 | 41x33x12 cm - €75 |
European Economic Union Shipping
| Destination | Shipping method | Delivery times | Shipping costs |
|---|---|---|---|
| Spain* |
Express |
1-2 business days | €10 |
| Standard | 2-3 business days | Free |
|
| Same day (Before 1:00 p.m., only Barcelona city) |
The same day (business day) |
€15 |
|
| Pick-up in the store | 1-2 business days | Free | |
| EU European | Express | 1-2 business days | €20 |
| Standard | 3-4 business days | Free |
Outside the European Economic Union Shipping
| Destination | Shipping method | delivery times | Shipping costs | Taxes |
|---|---|---|---|---|
| Rest of the world |
Standard |
3-6 business days |
Order > €350 Order < €350 |
By the customer |
* The Canary Islands, Ceuta and Melilla are treated as the rest of the world
You can consult more information about our return policy on our Frequently Asked Questions page, Changes and Returns section.
